How Citations Work
When an AI assistant references information from your organization’s documents, it includes numbered citations in its response. These citations provide traceability — you can verify every claim by checking the original source.
Citations appear as clickable numbers (e.g., [1], [2]) within the AI’s response text.
Viewing Source Details
Click any citation number to open the Source Details Panel on the right side of the screen. The panel displays:
| Field | Description |
|---|
| Title | The document filename |
| Type | File format badge (PDF, DOCX, etc.) |
| Data Source | Which connected source it came from (Box, Google Drive, SharePoint) |
| File ID | Unique identifier in the source system |
| File Path | Location within the data source |
| URL | Direct link to the original file |
| Last Modified | When the document was last updated |
| Content Preview | The relevant text passage that was cited |
| Metadata | Additional key-value pairs extracted during ingestion |
Source Types
Sources can come from any connected data source:
- Box — Documents stored in your organization’s Box account
- Google Drive — Files from connected Google Drive folders
- SharePoint — Documents from SharePoint sites and libraries
- File Upload — Files uploaded directly to a conversation
Trusting AI Responses
Experio’s citation system helps you:
- Verify answers — Click through to the original document to confirm the AI’s interpretation.
- Find more context — The source preview shows surrounding content that may provide additional detail.
- Track data freshness — The “Last Modified” date tells you how current the information is.
- Access originals — Use the direct URL link to open the file in its native application (Box, Google Drive, SharePoint).
If an AI response doesn’t include citations, it may be drawing on general knowledge rather than your organization’s specific documents. Ask the assistant to “cite sources” or “show references” to encourage document-grounded answers.
